Refund policy
Return and Refund Policy
Our Commitment to You
At OpalineTrade LLC, we are dedicated to providing top-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we are here to assist you.
Returns
Items must be returned within 30 days of the delivery date unless noted otherwise.
Items must be in their original condition, unused, and with all original packaging and accessories.
Initiating a Return
- To initiate a return, please contact our customer service team at sales@opalinetrade.com.
- Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
When approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Partial Refunds
Partial refunds will be issued only with prior authorization from our customer service for items that are not in their original condition, are damaged, or have missing parts due to seller error. To request a partial refund, please reach out to our customer support team at sales@opalinetrade.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team at sales@opalinetrade.com.