Shipping policy
At Opaline Trade, we understand how important it is for your order to arrive safely and on time. We work carefully with our logistics partners to ensure each shipment is handled properly from processing to delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order is placed, you will receive an email confirming that we have received your order.
Shipping & Delivery Timeframes
We ship orders using trusted shipping carriers selected based on the destination and the nature of the product.
Estimated delivery timeframes:
United States: approximately 5–10 business days
International orders: approximately 10–20 business days
Please note that delivery times are estimates and may be affected by carrier schedules, customs clearance, weather conditions, or other factors outside our control.
Shipping Rates
Shipping charges are calculated at checkout and are based on the product’s weight, dimensions, and shipping destination.
All shipping costs are clearly shown before you complete your purchase—there are no hidden fees.
Order Tracking
When your order ships, we will send a confirmation email that includes tracking details whenever available.
Tracking updates may take up to 48 hours to appear after the shipment has been dispatched.
International Shipping & Customs
International shipments may be subject to customs duties, taxes, or import fees imposed by local authorities.
These charges are the responsibility of the customer.
Opaline Trade does not control customs processing times and is not responsible for delays caused by customs inspections.
Address Accuracy & Delivery Issues
Please ensure that your shipping address is complete and accurate at checkout.
If an order cannot be delivered due to an incorrect or incomplete address, we may be unable to offer a replacement or refund.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date at:
Our team will review the situation and work with the shipping carrier to find the best possible resolution.
Contact Us
If you have any questions about shipping or delivery, we’re here to help.
Please reach out to us at:
support@opalinetrade.com